Top Doctors 2016
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At Your Service
The newly implemented valet parking service at Cox Medical Center South makes sure parking is one less thing to worry about when you’re visiting the hospital.
Photo courtesy CoxHealth
Valet Parking at Cox
When you’re fighting for your life, the last thing you want to do is fight for parking. Even if you’re not going to the hospital for an emergency, struggling to find a parking spot close by adds unwanted stress to any situation. Thankfully, Cox Medical Center South in Springfield has found a way to make parking a breeze.
The hospital implemented a free valet parking system in September 2015. In the first month, only 300 visitors used the service. By February 2016, that number had jumped to 1,800. Patients who are in a hurry and want help with parking can use the service by the two main entrances to the hospital, the north entrance and the west tower entrance. Signs by the entrances direct visitors to a canopy where a valet greets them and asks how they can help. The valet finds out where you need to go, issues a ticket with the valet’s phone number and your car number and escorts you to the building. When you’re ready to go, just call the number, and they’ll have your vehicle waiting for you outside the hospital doors.
Eric Clay, System Director of Public Safety for CoxHealth, says the team saw this as another opportunity to help those coming to the hospital. His team spent six months evaluating proposals from parking companies all over the country but decided to go with a local partner: Springfield Parking Company. Springfield Parking Company provides the staff members, but Clay’s team has trained them for hospital-specific scenarios. The valets do more than just move cars; they also assist with patients who need a wheelchair and monitor the parking lots for anyone who needs help. In the winter months, they can even help remove snow and ice.
“It’s convenient for people,” Clay says. “When you have a lot going on and are stressed, it makes parking one less thing to worry about.” The service is free to anyone visiting the hospital. Springfield Parking Company provides the people and the technology to monitor the vehicles, and CoxHealth pays for the service. Clay says he encounters a lot of patients who think the service is just for emergencies or expectant mothers. But he assures that the hospital wants to provide the service to anyone who needs a helping hand.
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