Operations Coordinator | 417 Magazine

Are you a self-motivated, resourceful problem-solver with a “we’re all in this together” attitude? Are you passionate about connecting 417-landers to what’s best and what’s next in our community, helping them to fully enjoy their life in 417-land? Are you looking for opportunities for growth and advancement based on your individual strengths?

Are you a highly organized individual who has a passion for managing projects? Do you have the skills to improve processes and increase efficiencies?

Have what it takes? Apply for the 417 Operations Coordinator position today!

The Operations Coordinator oversees organizational processes and adds improvements. The main duties include managing projects, spearheading hiring and onboarding processes, implementing policies and strategies to improve productivity and efficiency levels and building an enjoyable company culture.

Responsibilities:

1. Analyze and improve organizational processes, and work to improve quality, productivity, and efficiency.
2. Communicate between the executive leadership team and internal teams regarding company priorities and projects
3. Manage various projects throughout the organization from event timelines, to new product implementations, etc.
4. Spearhead #417culture initiatives in conjunction with Office Manager
5. Manage budgets and forecasts, as needed
6. Support circulation acquisition, retention, growth and re-engagement strategies. Handle subscriber data entry and support customer service for subscriber questions.
7. Support the sales team by evaluating new products and/or systems, building and entering products and rates into the CRM system, generating reports and overall maximizing the system. Provide input, develop assets or processes related to annual rollout as assigned.
8. Lead the initiative to maximize the sales CRM and any other operational systems to their fullest of their abilities for internal efficiency by always adapting to new technology as it becomes available.
9. Spearhead recruitment, hiring and onboarding initiatives.
10. Maintain a professional looking office and support Office Manager in all building related matters.
11. Assist events team, as needed.
12. Support the publisher and executive leadership in any delegated tasks.

Education Requirements and Work Experience:

• Experience in customer service and office management
• 1-5 years work experience.

Skills and Strengths:

• Unparalleled customer service and find joy in supporting and helping others
• Critical thinking, decision making and problem solving skills
• Ability to work quickly and pivot quickly in a rapidly changing environment
• Relationship driven with strong communication skills. Solid working relationship with (and the respect of) the clients and internal teams.
• High skill level in Excel
• Experience working in a CRM
• Organizational skills and is detailed oriented
• Intrinsic motivation to work independently yet still be a team player
• Comfort with following direction and receiving feedback as required
• Management of a workload with multiple projects and competing deadlines
• Excellent interpersonal skills that strike a balance of highly assertive and super charismatic
• Oh—and last but not least, a passion for excellence.

Benefits and #417culture:

• Comprehensive health benefits for employees, disability insurance, SIMPLE IRA match, profit-sharing plan, professional development, flexible work environment, holidays and personal days
• Family-owned
• Through our commitment to being Great Game of Business practitioners, we take ownership of our work, mistakes, actions and wins. We understand we have a stake in the company's—and our own—future.
• Key culture competencies include being a self-motivated, resourceful problem-solver with a “we’re all in this together” attitude who is also willing to pitch in and answer the phone.
• Team member must be dependable and efficient in his or her work and must have an innovative mindset.
• Did we mention we have fun committee?
• We promote from within, so there are opportunities for growth and advancement.

Evaluations and Outcomes:

• The position will be evaluated after 90 days with reviews every 120 days

Environmental Requirements:

• Mainly sedentary in an office environment with the exception of weekly errands and event days
• Valid drivers license and reliable transportation required
• May be required to lift up to thirty (30) pounds.

Get to know #417culture and the work we do here.
We’re 417, a life-enrichment company in Springfield, Missouri, serving more than 325,362 audience members monthly across our titles of 417 Magazine, Biz 417, 417 Home and 417 Bride. In addition, we have robust digital properties to support each title, produce award-winning publications and have a custom publishing division, a ticketing platform and an event-planning division. While we're at it, we host parties and events for movers, shakers and everyone in between.

We’ve been doing this gig for 25 years, but there’s even more to come—we promise. Want to be part of it? Submit a cover letter and resume to WorkFor417@417mag.com.

417 provides equal opportunities to all employees and applicants. Employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or unlawfully affected by virtue of an applicant's or employee's race, color, religion, sex, national origin, age, disability, medical status, pregnancy, marital status, military including veteran status, sexual orientation, genetic information, gender identity, or any other class protected by law. This policy governs all aspects of recruitment, employment, training, promotion, transfer, demotion, compensation, assignment, termination, and other terms and conditions of employment.

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