About this Event
Does conflict sometimes interfere with the day-to-day operations of your organization? Actually, conflict is a natural and even beneficial fact of life in the business environment. However, when not managed well it can result in low morale, decreased productivity, high stress levels and loss of good employees, all of which detract from the organization’s performance. The inability to deal with conflict can undermine a supervisor’s or manager’s effectiveness. Learn how to manage conflict situations to produce positive outcomes.
You will be able to identify the source of a conflict and know the most appropriate corrective action for that source. You’ll understand the different approaches for dealing with conflict and which is the most effective for a given situation. You’ll also learn communication skills that will enable you to confront conflict constructively. And you’ll recognize and be able to address factors in your organization that may be contributing to unproductive conflict.